As competitiveness in Africa’s industrial space increase, Konecranes has launched Crane Advisor customer support tool.
The online tool helps customers narrow down their crane options with customized recommendations.
The tool already extensively used in North America and is now available in Southern Africa, with new features and content.
“Crane Advisor is a service that makes the information retrieval a lot easier and more efficient for customers,” says John MacDonald, Service, Sales and Marketing Director of Konecranes Southern Africa.
“Crane Advisor offers the customer valuable information which is then customized according to their lifting needs.”
Konecranes says invests in research and development to bring new technologies and novelties to the market.
According to the company, the tool is driven by ease-of-use and customized information.
MacDonald said only four steps are necessary to get a crane recommendation. He said Crane Advisor asks the customer to answer four key questions – industry, capacity, span and duty class.
“The icon-based-design of the tool makes it extremely user-friendly. After submitting the answers, the user immediately gets a personalized overhead crane recommendation.”
The Crane Advisor saves the customer’s time and decision-making.
Konecranes is a world-leading group of Lifting Businesses™, established in Finland over 100 years ago, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals.
Konecranes provides productivity-enhancing lifting solutions as well as servicing for cranes and hoists of all makes.
The Group has branches in Johannesburg, Port Elizabeth, Durban, Cape Town, Witbank, Klerksdorp and Ngodwana, Uitenhage, Maputo and Richards Bay.